Privacy Policy

This policy explains what Send to Remarkable (“we,” “us”) collects when you use the service, why, who we share it with, and what control you have over it.

What we collect

When you create an account, we collect:

• Your email address and name, via our authentication provider.
• Your reMarkable Cloud sync and account identifier token are obtained when you pair your account with a one-time code. These are encrypted at rest and are never stored or logged in plain text.
• Billing information if you subscribe to a paid plan, your credit card information is handled directly by our payment processor — we never see any of your billing details ourselves.
• The IP address you sign up from and sign in from, and the browser user-agent that came with it. We record these for account security: to detect unauthorized access to your account and abuse of the service. Our lawful basis is our legitimate interest in keeping accounts secure (GDPR Article 6(1)(f)). They are not used to track you across other websites, and are not used to build an advertising profile. We keep them for 12 months, after which they are deleted automatically, and they are deleted along with the rest of your data when you delete your account.

When you use the Send to Remarkable service, we process:

• The email metadata (sender, subject, timestamp) and file attachments of messages sent to your dedicated forwarding address.
• A record of each document's delivery status (received, converting, delivered, or failed), kept in your account's activity history section.
• Any email addresses you add to your approved senders list, along with the optional note you give each one. These are used only by our servers to decide whether a particular email address is authorized to send documents to your reMarkable, thereby avoiding spam. These email addresses are never used for any other purpose and are deleted with the rest of your data when you delete your account.
• Documents held for approval. Only email addresses that you have pre-approved can send documents to your device. If someone who is not yet approved sends you a document, we email you to ask whether you want to approve the sender. You have 72 hours to respond, and if you approve them within that window then the document is delivered and immediately deleted from our servers. If you do not, then the document is automatically deleted and the sender is never added.

What survives deleting your account

The only thing we retain upon account deletion is the following:

• An algorithmic fingerprint built from your email address and ip addresses the account connected from, together with any free trial or other promotion received. Once the fingerprint is created we cannot extract your email address or ip address from it, and maintain this solely to prevent abuse.

Our lawful basis is our legitimate interest in preventing abuse (GDPR Article 6(1)(f), and see Recital 47). Because deleting this record would defeat the only purpose it serves, it is retained when you exercise your right to erasure — everything else about your account is deleted.

What we don't do

• No one ever reads, indexes, or analyzes the content of your documents.
• No one shares or sells your data, documents, email address, or anything else to anyone.
• No one uses your documents or other information to train any artificial intelligence or machine learning model.

How your documents are handled

Your document is encrypted once it is received by our servers, and is wiped from our servers as soon as it is delivered to your reMarkable. If a document cannot be delivered, it is deleted from our servers within 24 hours. The delivery record — that a file was sent at a given time with a given status — is kept in your account's history.

You control that record. In your settings you can turn the delivery history off entirely, have it removed automatically after 7 days, 30 days, 90 days, 6 months or 1 year, or clear it immediately. Turning it off doesn't affect delivery.

Analytics

We measure how many people visit each page and how many go on to create an account, so we can tell whether the site is working. Our analytics provider sets no cookies, does not record your IP address, and cannot identify you or follow you to other websites. No personal data is collected or stored.

This is the only measurement on the site that is not necessary for the service to run. Any browser-level tracker blocking stops it, and nothing about your account changes if you block it.

Who we share data with

We rely on a small number of infrastructure providers for authentication, payments, email delivery, storage, and hosting, and each only receives what it needs to do its specific job. We do not share your information with any other third party, and we do not permit these providers to use your data for their own purposes beyond providing the service to us.

Your rights

You can, at any time:

• Delete your account from your dashboard, which removes all of your data except as described herein.
• Turn off, time-limit, or clear your delivery history from your settings page.
• Request a copy of the data we hold about you by emailing us at privacy@sendtoremarkable.com.
• Revoke your reMarkable pairing independently, at any time, without deleting your account.

Children

Send to Remarkable is not directed at, and is not knowingly used by, children under 18.

Changes to this policy

If we make a material change to how we handle your data, we'll update this page and, where required, notify you directly.

Contact

Questions about this policy or your data: privacy@sendtoremarkable.com

You may also write to us at:

NeuralSoft Systems LLC
1501 Yamato Road
Second Floor, 3050
Boca Raton, Florida 33431